FASHN - [App & API] Increased error rate for generations using "Face Reference" – Incident details

All systems operational

[App & API] Increased error rate for generations using "Face Reference"

Resolved
Degraded performance
Started 3 months agoLasted about 2 hours

Affected

API

Degraded performance from 6:36 AM to 8:09 AM, Operational from 8:09 AM to 8:50 AM

Apps

Degraded performance from 6:36 AM to 8:09 AM, Operational from 8:09 AM to 8:50 AM

Web app

Degraded performance from 6:36 AM to 8:09 AM, Operational from 8:09 AM to 8:50 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    The pipeline running "Face Reference" is experiencing technical issues; Generations with "Face Reference" can sometimes timeout.