tag:status.fashn.ai,2005:/history FASHN Status - Incident history 2026-05-07T16:29:28.970+00:00 FASHN tag:status.fashn.ai,2005:Incident/cmovpblwc05v41y57ghw7sgwm 2026-05-07T16:29:28.970+00:00 2026-05-07T17:48:47.412+00:00 Slower processing times and possible request timeouts in Try-On v1.6 Type: Incident

Duration: 1 hour and 19 minutes

Affected Components: API

May 7, 17:48:47 GMT+0
Resolved - This incident has been resolved..

May 7, 16:29:28 GMT+0
Identified - Degraded availability in services supporting the Try-On v1.6 pipeline are causing longer than usual processing times. We are working on adding alternative providers as fallbacks to fix the issue and also make it more reliable for the future..

]]> tag:status.fashn.ai,2005:Incident/cmoe1qt5p0dceou2bgi7mczq5 2026-04-25T07:57:22.837+00:00 2026-04-25T07:57:22.837+00:00 [App & API] Infrastructure Upgrade Type: Incident

Duration: 2 minutes

Affected Components: Web App, API

Apr 25, 07:57:22 GMT+0
Monitoring - We're upgrading pieces of our server infrastructure, downtime expected for a few minutes only..

Apr 25, 07:58:55 GMT+0
Resolved - Upgrade complete..

]]> tag:status.fashn.ai,2005:Incident/cmo7delod0007vhwt6wpbn89n 2026-04-20T15:49:24.710+00:00 2026-04-20T15:49:24.710+00:00 [API, Try-On v1.6] Technical failure in `auto` modes Type: Incident

Duration: 5 hours and 54 minutes

Affected Components: API

Apr 20, 15:49:24 GMT+0
Identified - A technical issue is causing `tryon-v1.6` API requests to fail if you rely on `category: auto` and `garment_photo_type: auto` . The team is working on a fix..

Apr 20, 16:07:41 GMT+0
Monitoring - We implemented a fix. Requests will not fail, but will be slower than usual temporarily..

Apr 20, 21:43:42 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmnppau2400p7lip6yn14wrsh 2026-04-08T07:02:33.307+00:00 2026-04-08T07:02:33.307+00:00 [App & API] Services are down Type: Incident

Duration: 2 hours and 35 minutes

Affected Components: Web App, API

Apr 8, 07:02:33 GMT+0
Investigating - Our app and developer API are experiencing intermittent failures due to technical issues in a cloud provider we rely on..

Apr 8, 09:21:35 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 8, 09:37:36 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmnipyljh0hqo8yl9vkt17iia 2026-04-03T09:46:38.815+00:00 2026-04-03T12:54:41.479+00:00 [App & API] Heavy load on 'Mode: Quality' Type: Incident

Duration: 3 hours and 8 minutes

Affected Components: Web App, API

Apr 3, 12:54:41 GMT+0
Resolved - This incident has been resolved..

Apr 3, 09:46:38 GMT+0
Investigating - Tools that have the Generation Model option of 'Quality' will have a longer than usual processing time for this setting. Consider temporarily switching to Fast or Balanced for a better experience. For API users: `generation_mode: fast` or `generation_mode: balanced` in supported endpoints..

]]> tag:status.fashn.ai,2005:Incident/cmneddv0n0mfvj3xdr01ubu50 2026-03-31T08:43:31.271+00:00 2026-03-31T08:43:31.271+00:00 [App & API] Long processing times Type: Incident

Duration: 2 hours and 53 minutes

Affected Components: Web App, API

Mar 31, 08:43:31 GMT+0
Investigating - Requests are taking a long time to process and may timeout. We're working on a fix. .

Mar 31, 11:16:57 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 31, 11:36:17 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmn8w0i2p010h4t81nc1ij8nf 2026-03-27T12:38:23.846+00:00 2026-03-27T12:38:23.846+00:00 [App & API] Experiencing technical issues. Services may be temporarily unavailable. Type: Incident

Duration: 17 minutes

Affected Components: Web App, API

Mar 27, 12:38:23 GMT+0
Investigating - We are continuing to work on a fix for this incident..

Mar 27, 12:55:40 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmn8q20mb0045djz3y1byk2gg 2026-03-27T09:51:37.127+00:00 2026-03-27T09:51:37.127+00:00 [App & API] Experiencing technical issues. Services may be temporarily unavailable. Type: Incident

Duration: 59 minutes

Affected Components: Web App, API

Mar 27, 09:51:37 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 27, 10:44:36 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 27, 10:50:56 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmmmh3r870edjn9qf9bh1lna9 2026-03-11T20:10:05.831+00:00 2026-03-11T20:10:05.831+00:00 [App & API] Try-On and Balanced 4K workflows are under heavy load Type: Incident

Duration: 2 hours and 39 minutes

Affected Components: Web App, API

Mar 11, 20:10:05 GMT+0
Investigating - Requests may temporarily timeout or fail to initiate. \[API\] this affects the `tryon-max` endpoint.

Mar 11, 20:45:39 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 11, 22:49:15 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmmez1ce907m212bzvheygnq2 2026-03-06T14:09:56.940+00:00 2026-03-06T14:09:56.940+00:00 Virtual Try On v1.5 and v1.6 API endpoints are down Type: Incident

Duration: 2 hours and 18 minutes

Affected Components: Web App, API

Mar 6, 14:09:56 GMT+0
Investigating - We are currently investigating this incident..

Mar 6, 14:37:42 GMT+0
Identified - Technical server issue currently affecting mainly Try On v1.6 and v1.5 API endpoints.

Mar 6, 16:28:03 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmm2dw3mk02yxoay6bvy3hspy 2026-02-25T18:44:46.236+00:00 2026-02-25T18:44:46.236+00:00 Heavy Load on Services Type: Incident

Duration: 2 hours and 8 minutes

Affected Components: Web App, API

Feb 25, 18:44:46 GMT+0
Investigating - We are currently investigating this incident..

Feb 25, 20:20:33 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 25, 20:53:01 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmljuyyn901qqvn22t91mfjfo 2026-02-12T19:35:15.925+00:00 2026-02-12T19:35:15.925+00:00 Irregular wait times for all tool requests Type: Incident

Duration: 20 minutes

Affected Components: Web App, API

Feb 12, 19:35:15 GMT+0
Identified - This is a technical issue, we're working on a fix.

Feb 12, 19:55:35 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmli6exzx02251yo1c0db8sdy 2026-02-11T15:20:01.397+00:00 2026-02-11T15:20:01.397+00:00 [App] Try-On and Balanced 4K workflows are under heavy load Type: Incident

Duration: 1 hour and 39 minutes

Affected Components: Web App

Feb 11, 15:20:01 GMT+0
Investigating - Some requests may temporarily timeout or fail to initiate..

Feb 11, 16:59:16 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmko5r5hw009w117szjocrlq3 2026-01-21T15:08:29.129+00:00 2026-01-21T15:08:29.129+00:00 [App] Try-On and Balanced 4K workflows are under heavy load Type: Incident

Duration: 4 hours and 55 minutes

Affected Components: Web App

Jan 21, 15:08:29 GMT+0
Identified - Some requests may temporarily timeout or fail to initiate..

Jan 21, 20:03:24 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmjaj8wcx0fq3h7nak14g2rph 2025-12-17T21:37:43.587+00:00 2025-12-17T21:37:43.587+00:00 Authentication Issue Type: Incident

Duration: 28 minutes

Affected Components: Web App

Dec 17, 21:37:43 GMT+0
Investigating - Some users may experience unexpected logouts. We are actively investigating and working on a fix..

Dec 17, 22:05:36 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmj1982s7009g194li98f52ju 2025-12-11T09:47:13.588+00:00 2025-12-11T09:47:13.588+00:00 Performance Advisory: Try On and Balanced 4K generations are currently under heavy load. Type: Incident

Duration: 44 minutes

Affected Components: Web App

Dec 11, 09:47:13 GMT+0
Identified - We are urgently working on bringing more capacity to our app to service the higher demand. ETA: 1-2 hours. .

Dec 11, 10:31:14 GMT+0
Resolved - More capacity has been provisioned. Users should see an immediate and dramatic decrease in failed requests..

]]> tag:status.fashn.ai,2005:Incident/cmj03l75c00wmn0aki6ieovsk 2025-12-10T14:21:41.889+00:00 2025-12-10T14:21:41.889+00:00 Performance Advisory: Try On and Balanced 4K generations are currently under heavy load. Type: Incident

Duration: 1 hour and 35 minutes

Affected Components: Web App

Dec 10, 14:21:41 GMT+0
Identified - We are working to bring more capacity online..

Dec 10, 15:56:18 GMT+0
Resolved - Occasional timeouts might still occur for a few hours, but as an overall event this issue is solved..

]]> tag:status.fashn.ai,2005:Incident/cmizvyc5n002aa56jexb1cm6z 2025-12-10T10:47:57.553+00:00 2025-12-10T10:47:57.553+00:00 Heavy Load on Services Type: Incident

Duration: 2 hours and 8 minutes

Affected Components: Web App, API

Dec 10, 10:47:57 GMT+0
Investigating - Affected endpoints: Product to Model, Model Swap, Create Model and Edit. We are currently investigating this incident..

Dec 10, 12:50:01 GMT+0
Monitoring - We increased capacity, we see significantly less errors. Issue should be resolved, but we're still monitoring the situation..

Dec 10, 12:55:53 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmisn2s9309iaki211nld83qu 2025-12-05T09:05:05.308+00:00 2025-12-05T09:05:05.308+00:00 Service is down due to outage in Cloudflare Type: Incident

Duration: 17 minutes

Affected Components: Web App, API

Dec 5, 09:05:05 GMT+0
Identified - A cloud provider we rely on (Cloudflare) is currently experiencing issues. Another page you can monitor is their status page: <https://www.cloudflarestatus.com/>.

Dec 5, 09:15:57 GMT+0
Monitoring - A fix has been implemented but the situation is still under monitoring. For more information see <https://www.cloudflarestatus.com/>.

Dec 5, 09:22:03 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmicza6qs017jmncpkbd6el4n 2025-11-24T08:30:00.000+00:00 2025-11-24T08:30:00.000+00:00 App and API down due to authorization issues Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: API

Nov 24, 08:30:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 24, 09:00:00 GMT+0
Resolved - A database failure prevented us from authenticating users and API keys The database service has been restored and service should be up and running.

]]> tag:status.fashn.ai,2005:Incident/cmi538g410170ib4hxarrelm9 2025-11-18T21:30:55.464+00:00 2025-11-18T21:30:55.464+00:00 Server under heavy load; Long queues for some features Type: Incident

Duration: 29 minutes

Affected Components: Web App, API

Nov 18, 21:30:55 GMT+0
Investigating - Several endpoints such as Product to Model, Edit, Background Change and Model Swap are currently under heavy load. We’re working on resolving this issue as fast as possible..

Nov 18, 21:59:49 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmi4jyxa7002qsp9dspg3ubde 2025-11-18T12:31:38.231+00:00 2025-11-18T14:52:00.661+00:00 Issues with Cloudflare affecting our app and API Type: Incident

Duration: 2 hours and 20 minutes

Affected Components: Web App, API

Nov 18, 14:52:00 GMT+0
Resolved - This incident has been resolved..

Nov 18, 12:31:38 GMT+0
Identified - There seems to be an outage at Cloudflare, a cloud provider we rely on to deliver our services. You can monitor the status here: <https://www.cloudflarestatus.com/>.

]]> tag:status.fashn.ai,2005:Incident/cmhc89twd00eoj522xyf8dpnh 2025-10-29T16:46:39.064+00:00 2025-10-29T16:46:39.064+00:00 Face Reference features are down Type: Incident

Duration: 23 minutes

Affected Components: Web App, API

Oct 29, 16:46:39 GMT+0
Investigating - We are currently investigating this incident..

Oct 29, 17:09:22 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmh8y039l01iiub69ig6cj1f6 2025-10-27T09:35:49.973+00:00 2025-10-27T09:35:49.973+00:00 FASHN v1.5 Endpoint is Down Type: Incident

Duration: 34 minutes

Affected Components: API

Oct 27, 09:35:49 GMT+0
Identified - FASHN v1.5 endpoint is down due to server-side update that is incompatible with current code. Working now to push a patch to fix it. .

Oct 27, 10:10:12 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.fashn.ai,2005:Incident/cmh0ncmlv002t2k4s8wklaoy9 2025-10-20T08:00:00.000+00:00 2025-10-20T08:00:00.000+00:00 App is down Type: Incident

Duration: 3 hours and 41 minutes

Affected Components: Web App

Oct 20, 08:00:00 GMT+0
Identified - App is down due to a major AWS us-east-1 outage, and several services that we rely on to serve the app are effected..

Oct 20, 11:41:00 GMT+0
Resolved - App returned to normal operation as soon as supporting services recovered from the major AWS incident..

]]> tag:status.fashn.ai,2005:Maintenance/cm9oxjwtm000moxjespyeir3n 2025-04-21T14:00:00.000+00:00 2025-04-21T14:00:01.000+00:00 Transition to new v1.5 model Type: Maintenance

Duration: 30 minutes

Affected Components: API, Web App

Apr 21, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 21, 14:00:00 GMT+0
Identified - Our core services (web app & main API endpoint) will make a transition to use the new v1.5 model as the default model. Key action items for API users: ### [**New Parameter:** ](https://docs.fashn.ai/fashn-api/nightly#new-parameter-segmentation%5Ffree)`segmentation_free` Segmentation-Free Mode fits garments directly onto models without explicit clothing segmentation. It enables trying bulkier or looser garments over tighter original outfits and improves preservation of body shape, skin texture, and other model characteristics. Enabled by default, it can be disabled if original garments are not properly removed. ### [**Deprecated parameters**](https://docs.fashn.ai/fashn-api/nightly#deprecated-parameters) • `restore_background` • `adjust_hands` • `cover_feet` • `restore_clothes` • `long_top` \[Important\] Sending these deprecated parameters to the endpoint will raise an error after the update..

Apr 21, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

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