FASHN Status - Incident history

Technical issue with user authentication

2026-07-24T11:10:32.589+00:00

Type: Incident

Duration: 10 minutes

Affected Components: Web app, iOS app

Jul 24, 11:10:32 GMT+0
Identified - A problem with an authentication service we rely on is causing login issues, and also blocking authorization for generations. The team has identified the problem and is working on a fix..

Jul 24, 11:20:54 GMT+0
Resolved - This incident has been resolved..

Long generation times

2026-07-24T08:15:21.508+00:00

Type: Incident

Duration: 2 hours and 35 minutes

Affected Components: Web app, API

Jul 24, 10:50:30 GMT+0
Resolved - This incident has been resolved..

Jul 24, 08:15:21 GMT+0
Investigating - We are noticing irregular processing times from several endpoints. The team is aware and investigating the cause to fix. .

[App & API] Heavy load on Image to Video

2026-07-22T07:28:03.071+00:00

Type: Incident

Duration: 3 hours and 33 minutes

Affected Components: Web app, API

Jul 22, 11:00:45 GMT+0
Resolved - This incident has been resolved..

Jul 22, 07:28:03 GMT+0
Identified - Long processing times and possible timeouts for Image to Video requests, especially for the 1080p resolution option. The team is working on increasing capacity..

[App & API] Increased generation latency for several endpoints

2026-07-17T15:24:51.189+00:00

Type: Incident

Duration: 50 minutes

Affected Components: Web app, API

Jul 17, 15:24:51 GMT+0
Investigating - Generations take longer and may timeout. We are currently investigating this incident..

Jul 17, 16:14:48 GMT+0
Resolved - This incident has been resolved..

[App & API] Heavy load on servers

2026-07-10T06:22:19.665+00:00

Type: Incident

Duration: 5 hours and 49 minutes

Affected Components: Web app, API

Jul 10, 12:11:14 GMT+0
Resolved - This incident has been resolved..

Jul 10, 06:22:19 GMT+0
Identified - There's a technical failure in allocating enough resources to service all incoming requests. Generations may be slower than usual, across all endpoints. .

Jul 10, 10:45:46 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

[App & API] Increased timeouts for Image to Video

2026-06-30T08:57:24.753+00:00

Type: Incident

Duration: 41 minutes

Affected Components: Web app, API

Jun 30, 08:57:24 GMT+0
Identified - This is an issue specifically for 720p and 1080p video. 480p video is unaffected. The team is working on a fix..

Jun 30, 09:38:34 GMT+0
Resolved - This incident has been resolved..

[App & API] Technical issue with Face Reference & Face Swap

2026-06-23T09:38:48.920+00:00

Type: Incident

Duration: 41 minutes

Affected Components: Web app, API

Jun 23, 09:38:48 GMT+0
Investigating - Elevated error rate from any generation using Face Reference. We are currently investigating this incident..

Jun 23, 10:19:43 GMT+0
Resolved - This incident has been resolved..

[App & API] Increased error rate for generations using "Face Reference"

2026-06-08T09:25:53.371+00:00

Type: Incident

Duration: 2 hours and 19 minutes

Affected Components: Web app, API

Jun 8, 10:22:21 GMT+0
Identified - We have identified the issue to be affecting generations that use Face Reference. .

Jun 8, 11:44:25 GMT+0
Resolved - This incident has been resolved..

Jun 8, 09:25:53 GMT+0
Investigating - We are currently investigating this incident..

[App & API] Service degradation: Increased load may result in delayed generations or occasional timeout errors.

2026-06-05T08:58:19.920+00:00

Type: Incident

Duration: 2 hours and 28 minutes

Affected Components: Web app, API

Jun 5, 08:58:19 GMT+0
Identified - We have identified delayed response times from a downstream service as the cause of elevated generation latency and intermittent timeout errors. We are working to increase capacity and return the service to normal operation. It is recommend to temporarily use "Fast" generation mode where possible for a significantly reduced error rate. This issue doesn't affect `tryon-v1.5` and `tryon-v1.6` API endpoints..

Jun 5, 11:08:57 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 5, 11:26:27 GMT+0
Resolved - This incident has been resolved..

[App & API] High error rate from several endpoints

2026-06-03T08:56:16.580+00:00

Type: Incident

Duration: 2 hours and 41 minutes

Affected Components: Web app, API

Jun 3, 08:56:16 GMT+0
Investigating - We are currently investigating this incident. Try-On v1.5 & v1.6 are not affected..

Jun 3, 11:37:13 GMT+0
Resolved - This incident has been resolved..

[App & API] Service down due to technical issue

2026-06-02T18:15:15.033+00:00

Type: Incident

Duration: 8 minutes

Affected Components: Web app, API

Jun 2, 18:15:15 GMT+0
Investigating - We are currently investigating this incident..

Jun 2, 18:23:42 GMT+0
Resolved - This incident has been resolved..

[API] Slow processing and request timeouts in tryon-v1.6

2026-06-02T16:26:40.298+00:00

Type: Incident

Duration: 1 hour and 58 minutes

Affected Components: API

Jun 2, 18:24:20 GMT+0
Resolved - This incident has been resolved..

Jun 2, 16:26:40 GMT+0
Identified - We have identified the root cause and are currently working on a fix. .

[App & API] Increased error rate for generations using "Face Reference"

2026-05-25T06:36:50.411+00:00

Type: Incident

Duration: 2 hours and 13 minutes

Affected Components: Web app, API

May 25, 08:09:46 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 25, 08:50:03 GMT+0
Resolved - This incident has been resolved..

May 25, 06:36:50 GMT+0
Investigating - The pipeline running "Face Reference" is experiencing technical issues; Generations with "Face Reference" can sometimes timeout. .

Slower processing times and possible request timeouts in Try-On v1.6

2026-05-07T16:29:28.970+00:00

Type: Incident

Duration: 1 hour and 19 minutes

Affected Components: API

May 7, 17:48:47 GMT+0
Resolved - This incident has been resolved..

May 7, 16:29:28 GMT+0
Identified - Degraded availability in services supporting the Try-On v1.6 pipeline are causing longer than usual processing times. We are working on adding alternative providers as fallbacks to fix the issue and also make it more reliable for the future..

[App & API] Infrastructure Upgrade

2026-04-25T07:57:22.837+00:00

Type: Incident

Duration: 2 minutes

Affected Components: Web app, API

Apr 25, 07:57:22 GMT+0
Monitoring - We're upgrading pieces of our server infrastructure, downtime expected for a few minutes only..

Apr 25, 07:58:55 GMT+0
Resolved - Upgrade complete..

[API, Try-On v1.6] Technical failure in `auto` modes

2026-04-20T15:49:24.710+00:00

Type: Incident

Duration: 5 hours and 54 minutes

Affected Components: API

Apr 20, 15:49:24 GMT+0
Identified - A technical issue is causing `tryon-v1.6` API requests to fail if you rely on `category: auto` and `garment_photo_type: auto` . The team is working on a fix..

Apr 20, 16:07:41 GMT+0
Monitoring - We implemented a fix. Requests will not fail, but will be slower than usual temporarily..

Apr 20, 21:43:42 GMT+0
Resolved - This incident has been resolved..

[App & API] Services are down

2026-04-08T07:02:33.307+00:00

Type: Incident

Duration: 2 hours and 35 minutes

Affected Components: Web app, API

Apr 8, 07:02:33 GMT+0
Investigating - Our app and developer API are experiencing intermittent failures due to technical issues in a cloud provider we rely on..

Apr 8, 09:21:35 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 8, 09:37:36 GMT+0
Resolved - This incident has been resolved..

[App & API] Heavy load on 'Mode: Quality'

2026-04-03T09:46:38.815+00:00

Type: Incident

Duration: 3 hours and 8 minutes

Affected Components: Web app, API

Apr 3, 12:54:41 GMT+0
Resolved - This incident has been resolved..

Apr 3, 09:46:38 GMT+0
Investigating - Tools that have the Generation Model option of 'Quality' will have a longer than usual processing time for this setting. Consider temporarily switching to Fast or Balanced for a better experience. For API users: `generation_mode: fast` or `generation_mode: balanced` in supported endpoints..

[App & API] Long processing times

2026-03-31T08:43:31.271+00:00

Type: Incident

Duration: 2 hours and 53 minutes

Affected Components: Web app, API

Mar 31, 08:43:31 GMT+0
Investigating - Requests are taking a long time to process and may timeout. We're working on a fix. .

Mar 31, 11:16:57 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 31, 11:36:17 GMT+0
Resolved - This incident has been resolved..

[App & API] Experiencing technical issues. Services may be temporarily unavailable.

2026-03-27T12:38:23.846+00:00

Type: Incident

Duration: 17 minutes

Affected Components: Web app, API

Mar 27, 12:38:23 GMT+0
Investigating - We are continuing to work on a fix for this incident..

Mar 27, 12:55:40 GMT+0
Resolved - This incident has been resolved..

[App & API] Experiencing technical issues. Services may be temporarily unavailable.

2026-03-27T09:51:37.127+00:00

Type: Incident

Duration: 59 minutes

Affected Components: Web app, API

Mar 27, 09:51:37 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 27, 10:44:36 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 27, 10:50:56 GMT+0
Resolved - This incident has been resolved..

[App & API] Try-On and Balanced 4K workflows are under heavy load

2026-03-11T20:10:05.831+00:00

Type: Incident

Duration: 2 hours and 39 minutes

Affected Components: Web app, API

Mar 11, 20:10:05 GMT+0
Investigating - Requests may temporarily timeout or fail to initiate. \[API\] this affects the `tryon-max` endpoint.

Mar 11, 20:45:39 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 11, 22:49:15 GMT+0
Resolved - This incident has been resolved..

Virtual Try On v1.5 and v1.6 API endpoints are down

2026-03-06T14:09:56.940+00:00

Type: Incident

Duration: 2 hours and 18 minutes

Affected Components: Web app, API

Mar 6, 14:09:56 GMT+0
Investigating - We are currently investigating this incident..

Mar 6, 14:37:42 GMT+0
Identified - Technical server issue currently affecting mainly Try On v1.6 and v1.5 API endpoints.

Mar 6, 16:28:03 GMT+0
Resolved - This incident has been resolved..

Heavy Load on Services

2026-02-25T18:44:46.236+00:00

Type: Incident

Duration: 2 hours and 8 minutes

Affected Components: Web app, API

Feb 25, 18:44:46 GMT+0
Investigating - We are currently investigating this incident..

Feb 25, 20:20:33 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 25, 20:53:01 GMT+0
Resolved - This incident has been resolved..

Irregular wait times for all tool requests

2026-02-12T19:35:15.925+00:00

Type: Incident

Duration: 20 minutes

Affected Components: Web app, API

Feb 12, 19:35:15 GMT+0
Identified - This is a technical issue, we're working on a fix.

Feb 12, 19:55:35 GMT+0
Resolved - This incident has been resolved..

Transition to new v1.5 model

2025-04-21T14:00:00.000+00:00

Type: Maintenance

Duration: 30 minutes

Affected Components: API, Web app

Apr 21, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 21, 14:00:00 GMT+0
Identified - Our core services (web app & main API endpoint) will make a transition to use the new v1.5 model as the default model. Key action items for API users: ### [**New Parameter:** ](https://docs.fashn.ai/fashn-api/nightly#new-parameter-segmentation%5Ffree)`segmentation_free` Segmentation-Free Mode fits garments directly onto models without explicit clothing segmentation. It enables trying bulkier or looser garments over tighter original outfits and improves preservation of body shape, skin texture, and other model characteristics. Enabled by default, it can be disabled if original garments are not properly removed. ### [**Deprecated parameters**](https://docs.fashn.ai/fashn-api/nightly#deprecated-parameters) • `restore_background` • `adjust_hands` • `cover_feet` • `restore_clothes` • `long_top` \[Important\] Sending these deprecated parameters to the endpoint will raise an error after the update..

Apr 21, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.